Delivery Information

UK Mainland Delivery

• Standard delivery: 3-5 working days
• Express delivery: 1-2 working days (order by 1pm)
• Large/heavy items: Specialized courier service (5-7 days)

Delivery Costs

• Orders under £50: £4.95 standard delivery
• Orders £50+: Free standard delivery
• Express delivery: £8.95 (all order values)

Processing Time

• In-stock items: Dispatched within 2 working days
• Made-to-order items: 7-10 working days production
• Seasonal delays may occur during peak periods

International Delivery

• European Union: 5-10 working days
• Rest of World: 10-15 working days
• Customs charges may apply (customer responsibility)

Tracking Your Order

You’ll receive:
• Dispatch confirmation email
• Courier tracking information
• Estimated delivery date

Special Considerations

• Heavy sculptures require ground floor delivery
• Someone must be available to sign for items
• Delivery teams cannot install items

Delivery Issues

For any problems with your delivery:
• Check tracking information first
• Contact the courier directly
• Use our online query form for unresolved issues

Click & Collect

• Available from our warehouse
• You’ll receive collection instructions
• Bring your order confirmation

FAQ

Common questions answered:
• How to change delivery address
• What happens if I’m not home
• Damaged packaging procedure