Returns & Refunds Policy
1. Returns Eligibility
We accept returns within 30 days of delivery for:
- Unwanted items in original condition
- Faulty or damaged products
- Incorrect items received
2. Non-Returnable Items
The following cannot be returned:
- Custom-made or commissioned pieces
- Items damaged after delivery
- Products without original packaging
3. Return Process
To initiate a return:
- Complete our online returns form
- Securely package the item(s)
- Attach the provided returns label
- Drop at any authorized courier location
4. Return Costs
- UK returns: Free for faulty items
- International returns: Customer responsibility
- Original shipping costs non-refundable
5. Refund Processing
- Allow 5-7 working days after we receive your return
- Refunds issued to original payment method
- Exchange requests subject to availability
6. Faulty Items
For damaged/defective products:
- Report within 48 hours of delivery
- Include photographic evidence
- We cover return shipping costs
7. Large Item Returns
For heavy/oversized sculptures:
- Special collection arranged by us
- May require additional packaging
- Return timeframe extended to 14 days
8. Refund Timeline
- Card refunds: 3-5 working days after processing
- Bank transfers: 5-10 working days
- Store credit: Immediate issuance
9. Return Exceptions
We reserve the right to refuse returns that:
- Show signs of misuse
- Are missing components
- Have been installed/displayed outdoors
10. Questions
For return-related inquiries, please use our customer service portal.